Mad Cow Return Policy

Customer satisfaction is very important to us. While we would love everyone to love our products every time, we understand that sometimes items don’t fit our customers’ needs.

In the event you are unsatisfied with a Mad Cow product, we offer returns up to 30 days after receipt. Please use the “Contact Us” link at the bottom of the home page to request a return authorization number. A return authorization will be emailed to you within 24 hours (by end of day Monday if claim is submitted over the weekend). Only returns with an approved Return Authorization will be accepted.

Returns must have original packaging, with less than 25% of the product used.  Customer is responsible for return shipping. We do, however, discount our return shipping rates for your convenience. We can provide you with a UPS return label to make the process easier for you. Return freight charges would be deducted from any refund issued. Upon receipt and processing, up to a full refund of purchase price and any sales tax will be credited to the original payment method within 2-3 days. As bank/credit card company policies differ, please allow up to 2-3 weeks for the credit to post to your account. Shipping fees are not refundable.